COMMUNITY INSIGHTS & ANALYTICS
Civic engagement software
built to power smart decisions
Zencity’s platform gathers organic and proactive feedback from
all corners of your community, translating millions
of data points into actionable insights
Input from organic channels
Zencity connects your dashboard to hundreds of channels across your community, from social media to 311
Input from proactive surveys
Add active community feedback to
your dashboard, with one-time polling
for specific topics and recurring community surveys
One platform for data-backed decisions
Keep up with conversation
Rely on Zencity’s AI technology to
continuously collect and process data
from official and unofficial channels in your
community (like 311 tickets and social media)
Survey your community
Get a more representative view of your
community with one-time polling for
specific topics and statistically valid,
ongoing community surveys
Make sense of the data
Zencity’s team of expert analysts regularly
sends you summaries of major data trends,
or you can request an insight about
a pressing topic at any time
Stay organized
around key issues
Track big events, critical issues or campaigns
with dedicated dashboards that display
resident sentiment, top stories
and sub-topic breakdowns
Keep your finger
on the pulse
Stay in the know with email summaries of
key data highlights and triggered notifications
for popular posts, media mentions,
specific keywords, and emerging trends
Track your progress
Measure your performance over time with
regular, shareable reports, and use Zencity’s
benchmarking to see how you compare to
a cohort of similar communities
Transforming data into a story you can act on
Plug into the conversation
Zencity helps you understand what matters most to your residents. Once you join, we tailor your platform to include:
- Hundreds of integrated channels that continuously collect organic resident input
- One-time and recurring survey tools
- Custom project dashboards for any issue or initiative
Discover new findings at every login
Rely on Zencity’s AI technology to identify the data trends you need to start your day. In one glance, see what’s top of mind for your community using:
- Sentiment analysis
- Volume of interactions and recurring themes
- Breakdowns by location, departmental focus, and source
- Trending data alerts
Act with data in hand
Make the best policy, budgeting, and messaging decisions for all corners of your community. With Zencity, you get:
- Actionable insights prepared by expert analysts
- Monthly trend reports and custom reports by topic
- Benchmarking tools to track progress over time and against a cohort of similar areas
Powering smart decisions, every day
Keep your finger
on the pulse 24/7
Keep your finger
on the pulse 24/7
Understand what your residents are discussing and care about most. Zencity connects you to hundreds of organic channels (like social media and 311) and runs surveys to give you the most complete view of your community.
Take the guesswork
out of decision-making
Take the guesswork
out of decision-making
Get precise community input, monitor trends and draw conclusions every time you log in. Zencity’s AI-powered algorithms automatically break down your data by department, topic, sentiment, location and source.
Raise the bar on
your performance
Raise the bar on
your performance
Measure resident satisfaction over time to track your progress and identify areas for improvement. Rely on insights and reports from Zencity expert analysts to distill the data into findings you can share and act on.
ZENCITY INTEGRATIONS
Keep working with your favorite tools
Learn how Zencity can help you gather
and understand community feedback.