Performance Management
Turn Community Voice Into Performance Insight
Use resident feedback and operational data together to track progress, spot risks, and show what is improving over time.
Supporting cities, towns, and villages of all sizes across the United States
Connect Resident Experience to Action
Bring community voice into the rhythm of performance management, from collecting resident feedback to understanding what it means and turning it into action.
Listen
Review data to identify key public perception metrics and document the organizational context within the platform to ensure all tracking is goal-oriented.
Ask
Compare sentiment with operational data to spot strengths, gaps, trends and risks.
Communicate
Use insights to improve services, align goals and report progress clearly.
Built Into the Performance Cycle
Move from periodic reporting to a repeatable operating model, where community voice informs goals, reviews, decisions and improvement over time.
Define Goals
Align community sentiment with organizational objectives, identify the perception metrics that matter, and make sure every review is focused on clear priorities.
Data Collection & Reporting
Configure Listen to capture relevant community feedback around your specific services, departments and strategic priorities.
Present Executive Reports
Use leadership-ready reports to give decision-makers a regular, clear assessment of community voice and emerging performance issues.
Map and Integrate
Embed insight into formal performance reviews, dashboards and recurring decision-making so data becomes part of how teams operate.
Post-Report Evaluation
Track improvements in low-performing areas over time and show the impact of data-driven management with clear evidence.
Designed for moments that matter
Council & Leadership Reporting
Council & Leadership Reporting
Provide regular, evidence-backed updates for council meetings and executive briefings.
High-Scrutiny Issues
High-Scrutiny Issues
Track public perception around sensitive issues like public safety, infrastructure and zoning.
Budget Reviews
Budget Reviews
Use resident experience data to inform budget hearings and mid-year reviews.
Department Reviews
Department Reviews
Assess departmental performance against resident sentiment and service priorities.
Cross-Department Alignment
Cross-Department Alignment
Surface shared patterns so teams can coordinate around common resident needs.
Strategic Plan Updates
Strategic Plan Updates
Show how community priorities and sentiment are shifting against strategic goals.
Public Dashboard Rollouts
Public Dashboard Rollouts
Share progress transparently through clear, public-facing performance reporting.
Post-Policy Evaluation
Post-Policy Evaluation
Measure how residents respond after a policy, programme or service change.
Zencity Integrations
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Ready to get started?
Reach out to our team to schedule a demo.