Powering the work of government with community voices
Join over 600 local governments globally using AI-native infrastructure for community-driven workflows.
Powering 600+ cities, counties and public safety agencies in the US, Canada and the UK
We help government teams do their work better by providing clear, defensible insight into what their communities are experiencing — and embedding that insight directly into the decisions, actions and communications public servants are accountable for every day.
Monitor community sentiment 24/7
Monitor community sentiment 24/7
Organic feedback from social, news, calls and the open web, read continuously and grouped into the topics your teams already own.
Run statistically representative surveys with AI analytics
Run statistically representative surveys with AI analytics
Sampled and weighted to reflect the whole community, with analysis that arrives ready to use.
Reach the right residents with the right message
Reach the right residents with the right message
Publish where residents already are, in the languages they speak — and see which neighbourhoods you have not reached.
Embed community insight into every decision
Embed community insight into every decision
Council briefings, performance evidence and budget input, produced from the same intelligence.
The leading engagement and insights platform across the UK
“The insights available tell interesting stories about our community and their interests. We had not foreseen it as being as valuable as it in informing our other services.”
Melissa FlemmingProject Officer, Westminster City Council
“The Heatmap was a brilliant way of getting people to tell us what they thought with as broad a brush as possible… I think being able to put a pin in the map and just write what you thought broke down a communication barrier for a lot of people.”
Olly DaviesHead of Communications, Cairngorms National Park Authority
“Zencity helped us better understand what they like about our town centre and what they’d like to see improved. It has assisted us in promoting a sense of local identity and in building trust.”
Deborah EfeminiCentral Lewisham Town Manager, Lewisham Council
“Whilst night life is an integral part of London as a city, our purpose for this strategy is much wider. We have sought to understand the intricacies of the night time as it changes and identify services that could be provided or improved.”
Wandsworth CouncilNight Time Strategy
“Our bid was voted 8th out of the 75 that were approved in England. 305 were submitted in total. We definitely think our success is down to the quality of the community engagement that occurred.”
Christian FosterHead of Programmes, Doncaster Council
- 15m+
Responses processed and analysed
- 18,000+
Engagements supported
- 12m+
Individual residents engaged
“Zencity was very useful in identifying our blindspots. I can't imagine we would have been aware of them otherwise.”
Kelly CorsetteCommunications and Public Affairs Director, City of Scottsdale, AZ
“Zencity is a powerful tool for helping us make data-driven recommendations to Town Council and also imperative in helping council members feel confident in their decisions.”
Dan AultAssistant City Manager, Cary, NC
“The ability to have a survey that is representative and based on a scientifically-validated research based model is a powerful tool for sharing with internal stakeholders as part of the decision-making process.”
Dan HustDirector of Communications Sullivan County, NY
“We can now see how specific incidents affect public perception in real time, and use that to shape the strategies and tactics we deploy. It’s become something our commanders train on — and we can benchmark ourselves against other similar departments across the country.”
Mitch McCoyDirector of Public Affairs and Information St. Louis Metropolitan Police Department
“With Zencity, we have this consistent stream of public perception that's searchable within a platform that we can really easily identify what citizens are thinking in relation to targeted initiatives.”
Brian HarkerDirector of Strategy & Innovation Edmonton Police Service, Canada
“I don’t make decisions without knowing what the Zencity data says.”
Mike GoodrumCity Manager City of Sugar Land, TX
“Making sure that people’s perceptions and understanding of policing match the realities is really important. Getting the basics right is about how we can instill confidence in policing and make people feel safer.”
Mathew BarberPolice & Crime Commissioner Thames Valley Police (UK)
- 0M+
Data points collected annually
- 0+
Media sources analyzed
- 0M+
Survey responses
One platform to hear, ask and respond.
Zencity brings together what residents are saying, what they tell you when you ask, and how you communicate back.
Hear the whole community.
Social, news, Nextdoor and 311 in one real-time feed.
Ask the right questions.
Representative surveys and engagement at any scale.
Reach residents on every channel.
Plan, publish and measure every resident message.
Award-winning technology to fuel your most important work
Fast Company
Most Innovative Companies, 2025
Microsoft Innovate.AI
Global Innovate.AI winner
GovTech 100
2021–2026
CB Insights AI 100
2022
Workflows
Set budget priorities residents can stand behind.
Uncover resident priorities, pressure points and funding risks before key budget decisions.
Turn community voice into performance insight.
Measure service quality and resident experience against your operational data, and report progress over time.
Bring the whole community into the room.
Real-time monitoring and representative resident data turned into defensible council briefings before every meeting.
Build initiatives residents actually support.
Measure support before you finalize a plan, adjust early, and show residents how their input shaped the outcome.
One clear picture, from detection to after-action.
Real-time resident signal from social, news and 311 during an emergency, with one record for the after-action review.
Make every message more relevant.
Strengthen communications with live insight into resident priorities, sentiment and information gaps.
Zencity for Cities
City managers and department leads, from small towns to major metros.
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Zencity for Counties
County administrators covering large, mixed urban and rural populations.
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Zencity for Public Safety
Police, fire and emergency management teams measuring community trust.
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Zencity for Communication Teams
PIOs and communications staff who publish, monitor and report.
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Ready to power your work with community voices?
See Zencity on your own community's data.