ZENCITY FOR COMMUNICATION Teams
Close the Loop With Your Community
Know what residents are saying and whether your message is landing.
Zencity helps communications directors, PIOs and social media managers build a live feedback loop into resident communications, so teams can monitor sentiment, respond faster and shape messages around what the community needs to hear.
With Zencity you can:
Track resident sentiment before, during and after major communications.
Spot information gaps early during incidents and high-scrutiny moments.
Shape updates around what residents are saying, feeling and asking for.
Measure whether messages are landing and adjust your approach quickly.
One of the first things I do every morning is scroll through the Zencity feed and determine whether there is anything crucial that my team and I need to tackle. As a county manager, it’s a lifesaver for me and an excellent data source.
Jonathan Lewis
County Administrator, Sarasota County, FL
One Platform for Communication Workflows
Zencity brings Listen, Ask and Communicate together so communications teams can understand community sentiment, gather direct feedback and deliver clearer, more relevant messages.
Listen
Monitor community conversations, sentiment, news coverage and emerging issues in real time.
Ask
Use surveys and engagements to understand resident priorities, reactions and information needs.
Communicate
Create, target and evaluate communications based on live community insight.
Zencity Features
Everything you need to understand your community and make smarter decisions
Leading-Edge AI
Leading-Edge AI
Zencity 360 is powered by generative AI and natural language processing (NLP) models designed to surface meaningful insights on civic issues.
Tailored benchmarks
Tailored benchmarks
Compare your survey data to communities that closely resemble your own, according to criteria you determine.
Auto alerts & email roundups
Auto alerts & email roundups
Get data highlights delivered to your inbox, plus custom notifications when our AI detects new trends in the community conversation.
Clear, filterable dashboards
Clear, filterable dashboards
Browse and compare sentiment analytics over time and by topic when you log in to your Zencity 360 account.
Anonymous participation
Anonymous participation
Residents can offer input freely and honestly knowing their identity is never required and their privacy is closely safeguarded.
40+ languages
40+ languages
Our platform uses proprietary technology to engage with residents in dozens of languages—with proven accuracy—to ensure fair and equitable representation.
Powerful report builder
Powerful report builder
Keep elected officials and other stakeholders in the know with easy-to-generate, customizable reports that draw data from your dashboard.
On-demand pulse surveys
On-demand pulse surveys
Get quick sentiment snapshots on pressing community issues with custom ad hoc surveys.
Start Building Trust Today
Learn what local governments have achieved with Zencity.
How Kent County, MI, used Zencity to Assess Threat to County Buildings and Plan its Security Strategy Saving over $500K
How the City of Philadelphia Better Aligned Vaccine Hesitancy Outreach with Resident Concerns Using Community Feedback
How the Chicago Public Health Department used Zencity Organic to publicize the city’s Narcan distribution program and combat fentanyl overdoses
How Wasco County, OR used Zencity Surveys to Prepare for a Cross-Agency Town Hall Meeting on Homelessness
How Nevada County, CA, is using Zencity and Community Feedback Data for Performance Management
Keeping Your (Digital) Ear to the Ground: How Fort Lauderdale Heard its Wider Community
Zencity Integrations
Keep working with your favorite systems.
Ready to get started?
Reach out to our team to schedule a demo.