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Being able to pinpoint exactly what is driving community conversations in a matter of minutes is invaluable. Zencity is a powerful tool which helps us see where our messages are resonating and where we need to course correct in almost real-time.

Since the shooting in Aurora, Zencity has become part of our tapestry. It’s a very powerful tool in the decision-making process because it helps the Mayor laser focus in on the concerns of the community and it helps us keep the pulse of the community.

Zencity was a powerful tool for helping us make data-driven recommendations to Town Council, and also imperative in helping Council Members feel confident about their decision.

We utilize Zencity to understand at a glance community sentiment across a variety of media outlets and digital channels. Before Zencity it was hard to obtain this valuable data. Thanks to Zencity we are able to see how our emergency information is dispersed and the community's reaction in real-time. This has been a game-changer for us when managing severe weather scenarios and other challenges.

Zencity's AI capabilities helped us quickly identify resident confusion at such a sensitive time as the Coronavirus outbreak. The platform detects important discourse across multiple channels, allowing us to directly address residents' questions and concerns and ensure their safety.

Thanks to Zencity, we were able to take something that was very negative in the city and turn it into something positive. Zencity helped us transform an unfortunate incident into an opportunity to communicate with our residents about the right way to do things and how we, the City, can help.

Beaverton’s staff is small and nimble. Zencity saves us time and money, particularly when it comes to pulling reports. Thanks to Zencity, we’re able to quickly and easily gather data on topics that would have normally taken extensive staff time. Zencity is therefor an excellent capacity-building tool for us, and a resource-saver.

One of the aspects of data that we’re using is Zencity’s resident feedback, which has played a key role in our strategy. The dashboard provides us with project widgets that we connect to our own developed APIs so that Zencitys data is automatically loaded into our Power BI dashboard and is provided to our key decision makers at least three times a week. Zencity has helped inform our work with mask mandates, reopening and business compliance, and our vaccine efforts.

We use the discourse timeline and event markers from Zencity’s dashboard to ensure the effectiveness of our resident-facing communications. Zencity is literally the only way I can get a true big picture view of all discourse taking place, both on our city-owned channels and those that are not run by the city. The ability to parse through the chatter from one place is invaluable.

Zencity was very useful in identifying our blindspots when it came to residents' questions and concerns about the GO bond - I can't imagine we would have been aware of them otherwise.

Zencity is an important capacity-building tool for Spokane. It helps our communications staff save valuable time that would otherwise have been spent monitoring hundreds of separate data feeds and allows us to quickly understand and report on what’s going on in the City, as well as spend more time on the creative and proactive aspects of our job.

Data is so important, in large part because we're constantly competing against a personal story. There are individual stories our council hears and that has a tremendous amount of impact. So how do you use the data you gather to make the case for that particular story or to prove your story or disprove it? We leverage data and the multiple media modalities out there to ensure we have a broader perspective. We use Zencity on a daily basis to get a barometer of the public view on specific issues.

Zencity has been invaluable in helping us hear and respond to our community during an important state trust land sale. Zencity’s data and analysis allowed us to respond quickly and succinctly to resident pushback, and measure the effectiveness of our response. The land sale will cause a lot of change and growth in our community over the next 10-20 years - and we see Zencity as an integral part of helping how our community adjusts to these changes.

With Zencity's help, we're able to analyze data based on real resident feedback, and make more data-driven decisions.