LISTEN
Understand What Residents Are Saying
Turn community conversations into real-time themes, sentiment and signals your teams can act on.
Insights across every channel, built into every workflow.
Zencity Listen gives teams real-time insights into what residents are experiencing, so decisions and communications reflect the needs of the wider community.
Annual Budgeting & Planning
Ground investment decisions in what residents actually need - not assumptions.
Resident Communications
Inform, monitor and measure your campaigns based on real-time community feedback.
Performance Management
Demonstrate that programs are working with evidence, not assertion.
Council Meeting Preparation
Walk into every meeting with a clear, defensible read of community priorities.
Strategic Initiatives
Track how community sentiment evolves from announcement through delivery.
Incident Response
Get ahead of emerging issues before they become headline problems.
How Listen Turns Conversations Into Action
From listening across channels to surfacing the themes, sentiment and signals that matter.
Bring Every Signal Together
Listen brings resident conversations from social media, local news, service requests and other public channels into one continuous stream, giving teams a fuller view of what people are saying across the community.
Make Sense of the Noise
AI-supported analysis organizes high-volume feedback into topics, sentiment, trends and emerging signals, helping teams quickly understand what matters without manually sorting through every conversation.
Explore What Matters Most
Teams can investigate insight by topic, location, source, sentiment or timeframe, making it easier to answer specific questions and see where concerns are concentrated.
Move Insight Into Action
Turn live insight into alerts, digests, reports and communications that help teams brief leaders, respond faster and make decisions with stronger evidence.
The Features That Power Listen
Community Signals In One Feed
Community Signals In One Feed
Pulls conversations from social, news, service requests, CRM and public channels into one organized stream.
Always-On Local News Monitoring
Always-On Local News Monitoring
Tracks online and broadcast coverage, surfacing relevant mentions alongside community conversations.
Multilingual Input From Residents
Multilingual Input From Residents
Captures, translates and analyzes resident input across 40+ languages to broaden who is heard.
AI-Powered Local Topic Categorization
AI-Powered Local Topic Categorization
Sorts feedback into 100+ local government topics without manual tagging or keyword maintenance.
Continuous Community Sentiment Analysis
Continuous Community Sentiment Analysis
Tracks whether conversations are positive, negative or neutral, and how sentiment shifts over time.
Real-Time Trend Detection Alerts
Real-Time Trend Detection Alerts
Flags unusual spikes in conversation volume so teams can respond before issues escalate.
Filterable Geographic Dashboards
Filterable Geographic Dashboards
Explore issues by topic, date, source, sentiment or location, and see where conversations are concentrated.
Plain-Language AI Data Assistant
Plain-Language AI Data Assistant
Answers questions and summarizes themes from community data without requiring analysis expertise.
Start Building Trust Today
Learn what local governments have achieved with Zencity.
How Kent County, MI, used Zencity to Assess Threat to County Buildings and Plan its Security Strategy Saving over $500K
How the City of Philadelphia Better Aligned Vaccine Hesitancy Outreach with Resident Concerns Using Community Feedback
How the Chicago Public Health Department used Zencity Organic to publicize the city’s Narcan distribution program and combat fentanyl overdoses
How Wasco County, OR used Zencity Surveys to Prepare for a Cross-Agency Town Hall Meeting on Homelessness
How Nevada County, CA, is using Zencity and Community Feedback Data for Performance Management
Keeping Your (Digital) Ear to the Ground: How Fort Lauderdale Heard its Wider Community
Zencity Integrations
Keep working with your favorite systems.
Ready to get started?
Reach out to our team to schedule a demo.