Cookie Policy
Zencity Technologies Ltd (together with its affiliates and related companies – “Zencity“, “we“, “our” or “us“) is committed to protecting and respecting your privacy.
In accordance with our privacy policy, we may collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our customers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We use certain web monitoring and tracking technologies, such as cookies, beacons, pixels, tags, and scripts (collectively, “Cookies“) when you visit our websites or participate in surveys or feedback tools. These technologies are used in order to provide, maintain, and improve our websites, platform, and the surveys or feedback tools provided thereon (the “Services“), to optimize our offerings and marketing activities, and to provide our visitors and users (“you“, “your“) with a better experience (for example, in order to track your preferences, to better secure our Services, to identify technical issues, and to monitor and improve the overall performance of our Services), all as more fully detailed in this policy.
This Cookie Policy contains information on what Cookies are, the Cookies used on our Services, how to reject Cookies, and some useful links for further reading on the subject. If you are unable to find the information you were looking for, or you have any further questions about the use of Cookies on our Services, please email privacy@zencity.io
For more information about our general privacy practices, please visit our Privacy Policy.
What are Cookies?
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We collect and use information defined under General Data Protection Regulation (GDPR) as Personal Data. This includes data that may indirectly identify an individual, such as Cookies. Cookies are small text files that are stored through the browser on your computer or mobile device (for example, Google Chrome or Safari) when you visit a website. They allow the site to store information like login information or language preference. You can think of Cookies as providing a so-called memory for the website, so that it can recognize you when you come back and respond appropriately. You are not obligated to accept all Cookies (some of the Cookies we use are essential for the site to operate) in order to visit our website, however, enabling Cookies may allow for a more personalized browsing experience and is required for most of our Services to work.
How do we use Cookies?
Zencity uses Cookies to enable and constantly improve the service being delivered to you. Cookies are also used to track the performance of ads that may have been presented to you. Specifically, there are several different types of Cookies on our website and platform:
- Essential Cookies: These Cookies are necessary for the Services to function properly. These essential cookies do things like remember when you are logged in so that we do not keep on prompting you for your email address every time. In addition, we use these cookies to detect and act on possible abuse of Zencity or use which does not comply with our Acceptable Use Policy. They always need to be on.
- Marketing Cookies: In order to maximise the public’s opportunity to comment on local issues, we need as many people to hear about Zencity in the local area. To help with this outreach, we work with digital media platforms such as Google, Facebook and Instagram, who may show you customised adverts for Zencity surveys or engagements that are relevant to you.
- Measurement Cookies: We use website measurement and session replay cookies to capture anonymously how you use and interact with Zencity to find ways to improve the site and your user experience. For example, if there is a stage where people get stuck, we can review the design to give everyone the best experience possible. In order to deliver our platform and service, we use cookies that provide communication and support for users.
How long do Cookies last?
The length of time a Cookie stays on your device varies according to its purpose.
A Cookie that remains on your device after your session is concluded (until it expires or deleted) is called a “Persistent Cookie”. Persistent Cookies are used for different purposes, such as tracking your preferences, login information, your interaction with our Services and the effectiveness of our targeting Cookies.
A Cookie that is automatically deleted once your session is concluded is called a “Session Cookie”. Session Cookies are used for the duration of your stay on our site and are automatically deleted when you exit the browser.
How can you reject or remove Cookies?
You have a choice regarding the use of Cookies as described in this policy. Please note that rejecting or removing certain Cookies may result in you not being able to make use of some Services.
Depending on your location, and in accordance with local regulations, you may see a Cookie notice when accessing our websites. This notice provides the option to accept all Cookies or to reject optional Cookies.
Alternatively, you can opt-out of all cookies by adjusting your web browser settings, usually located in the ‘Options’ or ‘Preferences’ menu of your browser. Please note that by doing that some of our Services might not function properly or at all. In order to change these settings, the following links may be helpful:
If you are primarily concerned about third-party Cookies generated by advertisers, and you live in the USA, Canada or Europe, you can also opt out from the collection of your data by our advertising partners who participate in the Digital Advertising Alliance. Opt-out by visiting:
- US: www.aboutads.info/choices (for US users)
- Canada: www.youradchoices.ca/choices (for Canadian users)
- EU: www.yourchoicesonline.com (for European users)
- UK: https://www.youronlinechoices.com/uk/ (for UK users)
In addition, on your mobile device (e.g., iPhone, iPad or Android phone), you can change your device settings to control whether you see online interest-based ads.
Please note that when you get a new computer, install a new browser, erase or otherwise alter your browser’s Cookie file (including upgrading certain browsers), you may also clear the opt-out Cookies installed once you opt-out, so an additional opt-out will be necessary to prevent additional tracking.
Useful links
For more information regarding Cookies, you may find the following websites useful:
“Do Not Track” signals
Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many other reputable websites and online platforms, our service is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.
Last Updated 22 July 2026