Zencity vs. Alternative Social Media Monitoring Tools

The leading government-focused software for understanding community trends

Know what your residents are saying online in real-time

Local-gov Focused

No Keyword Reliance

Sentiment Analysis

Working with hundreds of local governments of all sizes

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You’re missing 85% of the conversation with most social media monitoring tools

That’s because 84.8% of online discussions related to local government happen on non-government-run channels. Monitoring just your own social media accounts simply isn’t enough.

Connect to your community’s heartbeat

The only platform with city/county hotline integration, Zencity automatically pulls and analyzes millions of data points from a variety of sources including Facebook, Twitter, Instagram, local news channels, 311, 211, and more to help you get a 360° view of your residents’ feedback.

Understand how projects and communications are performing in context and in real-time

With an abundance of comparative data and deep insights into community trends, get a true understanding of what is and isn’t working, and why. Expand your reach and plan strategic collaborations by detecting which unofficial channels are driving community conversations.

FEATURE COMPARISON

Features built to help you better connect with your community

Social Media Monitoring Tools

Zencity

Local Gov Focused

Zencity is built for, and only for, local governments, and is tailored to municipal and county needs and structures

No reliance on keywords

Zencity automatically identifies and aggregates resident feedback by data source and city-centric topic, not by keyword. This means no keyword maintenance is needed and results are spam-free

Automated Source Augmentation

Zencity automatically scans for new sources of data that are relevant to your community so you won’t miss any channels that your residents are communicating on

Automatic Categorization

Zencity automatically categorizes data utilizing more than 100 local-government-centric markers based on advanced AI, with no need for local government agencies to generate their own keywords or perform any maintenance

Geo-location

By integrating a GIS layer, Zencity helps cities and counties understand feedback by physical location and neighborhood

City/County Hotline Integration

Zencity can integrate with any city or county data source including 311, CRMs, email, and more

Dedicated data analyst and customer success manager

In-depth reports, tailor-made by an expert analyst

Data Anonymization

Real-time Analysis

Benchmarking data

Sentiment analysis powered by AI and free-text analysis

Smart alerts and anomaly detection

Communications digest builder for reporting

Local Media Monitoring

Mobile App

Local Gov Focused

Zencity is built for, and only for, local governments, and is tailored to municipal and county needs and structures

No reliance on keywords

Zencity automatically identifies and aggregates resident feedback by data source and city-centric topic, not by keyword. This means no keyword maintenance is needed and results are spam-free

Automated Source Augmentation

Zencity automatically scans for new sources of data that are relevant to your community so you won’t miss any channels that your residents are communicating on

Automatic Categorization

Zencity automatically categorizes data utilizing more than 100 local-government-centric markers based on advanced AI, with no need for local government agencies to generate their own keywords or perform any maintenance

Geo-location

By integrating a GIS layer, Zencity helps cities and counties understand feedback by physical location and neighborhood

City/County Hotline Integration

Zencity can integrate with any city or county data source including 311, CRMs, email, and more

Dedicated data analyst and customer success manager

In-depth reports, tailor-made by an expert analyst

Data Anonymization

Real-time Analysis

Benchmarking data

Sentiment analysis powered by AI and free-text analysis

Smart alerts and anomaly detection

Communications digest builder for reporting

Local Media Monitoring

Mobile App

Social Media Monitoring Tools