Zencity vs. Alternative Social Media Monitoring Tools
The leading software for
understanding community trends
Know what your residents are
saying online, in real-time
Local-gov Focused
No Keyword Reliance
Sentiment Analysis
Working with hundreds of local governments of all sizes
FEATURE COMPARISON
Features built to help you better connect with your community
Social Media Monitoring Tools
Local Gov Focused
Zencity is built for, and only for, local governments, and is tailored to municipal and county needs and structures
No reliance on keywords
Zencity automatically identifies and aggregates resident feedback by data source and city-centric topic, not by keyword. This means no keyword maintenance is needed and results are spam-free
Automated Source Augmentation
Zencity automatically scans for new sources of data that are relevant to your community so you won’t miss any channels that your residents are communicating on
Automatic Categorization
Zencity automatically categorizes data utilizing more than 100 local-government-centric markers based on advanced AI, with no need for local government agencies to generate their own keywords or perform any maintenance
Geo-location
By integrating a GIS layer, Zencity helps cities and counties understand feedback by physical location and neighborhood
City/County Hotline
Integration
Zencity can integrate with any city or county data source including 311, CRMs, email, and more
Dedicated data analyst and customer success manager
In-depth reports, tailor-made by an expert analyst
Data Anonymization
Real-time Analysis
Benchmarking data
Sentiment analysis powered by AI and free-text analysis
Smart alerts and anomaly detection
Communications digest builder for reporting
Local Media Monitoring
Mobile App
Local Gov Focused
Zencity is built for, and only for, local governments, and is tailored to municipal and county needs and structures
No reliance on keywords
Zencity automatically identifies and aggregates resident feedback by data source and city-centric topic, not by keyword. This means no keyword maintenance is needed and results are spam-free
Automated Source Augmentation
Zencity automatically scans for new sources of data that are relevant to your community so you won’t miss any channels that your residents are communicating on
Automatic Categorization
Zencity automatically categorizes data utilizing more than 100 local-government-centric markers based on advanced AI, with no need for local government agencies to generate their own keywords or perform any maintenance
Geo-location
By integrating a GIS layer, Zencity helps cities and counties understand feedback by physical location and neighborhood
City/County Hotline
Integration
Zencity can integrate with any city or county data source including 311, CRMs, email, and more
Dedicated data analyst and customer success manager
In-depth reports, tailor-made by an expert analyst
Data Anonymization
Real-time Analysis
Benchmarking data
Sentiment analysis powered by AI and free-text analysis
Smart alerts and anomaly detection
Communications digest builder for reporting
Local Media Monitoring
Mobile App
Social Media Monitoring Tools
You’re missing 85% of the conversation with most social media monitoring tools
That’s because 84.8% of online discussions related to local government happen on non-government-run channels. Monitoring just your own social media accounts simply isn’t enough.
Connect to your community’s heartbeat
The only platform with city/county hotline integration, Zencity automatically pulls and analyzes millions of data points from a variety of sources including Facebook, Twitter, Instagram, local news channels, 311, 211, and more to help you get a 360° view of your residents’ feedback.
Understand how projects and communications are performing in context and in real-time
With an abundance of comparative data and deep insights into community trends, get a true understanding of what is and isn’t working, and why. Expand your reach and plan strategic collaborations by detecting which unofficial channels are driving community conversations.
Winner of Smart City Expo World Congress Award
An ICMA Strategic Partner | Presidential
Named one of GovTech's Top 100 Companies for 2022