Measure and increase resident satisfaction with the services you provide.
Monitor, assess, and improve public services in your community according to resident feedback. Don’t guess; track your progress with live satisfaction scores.
Performance management with Zencity
Research & Identify
Assess your current situation by identifying baselines, mapping urgent priorities, and setting goals for improvements.
Get specific input about resident satisfaction with your services - immediately after a service has been provided and over time.
Track conversations about various city services to identify themes, concerns, and needs.
Analyze & Strategize
Consult real-time results and live satisfaction scores to identify specific services in need of improvement.
Artificial intelligence algorithms automatically surface meaningful insights.
Check in to your 360 Dashboard to identify low-ranking services and drivers of dissatisfaction.
Enlist Zencity’s Professional Services and Customer Success teams for additional insights and support on action plans and intervention designs.
Inform & Gather
Communicate about new service improvements and interventions and collect feedback. Gather the feedback, pinpoint takeaways, and submit relevant findings to council, department heads, and elected officials.
Generate and publish social media posts and press releases about new or improved services.
Create a centralized hub for residents to stay up to date on recent developments and instructions related to new interventions and programs.
Stay tuned to evolving conversations around new initiatives, address emerging needs and concerns, and track changes in sentiment.
Measure & Assess
Determine the effectiveness of your interventions with updated satisfaction scores.
Deploy recurring or one-off surveys asking for feedback about services and specific improvements.
Start Building Trust Today
Learn how local governments manage services and measure performance with Zencity
Uncovering resident priorities and addressing them head on: How Decatur PD Utilized a Blockwise Survey to Reallocate Resources to streets and traffic control
How State College, PA, uses Zencity for Performance Management and to Benchmark Resident Satisfaction around City Services
How the City of Arlington, WA used Zencity to drive economic vitality in its community
How the Town of Apex, NC used Zencity to assess communications and develop a reputation-building strategy and plan
Ready to get started?
Reach out to our team to schedule a demo.