EXPERIENCE PERFECTED
ZENCITY EXPERIENCE SURVEYS
Measure the performance of services over time
with smart satisfaction surveys
Get feedback. Improve services. Build trust.
Perfect your performance
Perfect your performance
Receive ongoing feedback and satisfaction scores so you can inform your strategic planning with clear and actionable data
Easily spot major takeaways
Easily spot major takeaways
Spend less time deciphering data and identify emerging issues before they become major problems with a live dashboard
Hear from more voices
Hear from more voices
Deliver user-friendly customer experience surveys at the right time to increase trust in your services
HOW IT WORKS
We take you from set-up, through distribution, to analysis, so you can focus on the next steps
STEP 1
STEP 1
A resident's request is closed in your CRM
STEP 2
STEP 2
Zencity's pre-built distribution mechanism determines when and how we send the survey
STEP 3
STEP 3
A personalized survey is sent to the resident via SMS or email
STEP 4
STEP 4
Browse aggregated scores and responses to open-ended questions in your live dashboard
Instead of measuring services with anecdotal information,
inform plans with actionable data.
Results you can act on
Receive live updates of your aggregated scores and open-ended responses so you can effectively track the quality of your services, optimize operations, and make confident decisions.
Instead of feedback from self-selecting residents,
reach all corners of your community.
Accessible feedback channels
Our short questionnaire has been purposely crafted to remove common barriers to participation—like time and language—so more resident groups can easily take part.
Smart distribution
The distribution mechanism is adjusted to your needs to make sure that each service you provide is followed by the right questionnaire, delivered at the right time and place.
Instead of combing through lists of raw data,
let us surface major patterns for you.
Always-on Dashboard
See results update as more submissions come in and access a live feed of open-ended responses that are automatically analyzed and classified.
Instead of limiting feedback to one channel,
leverage multiple engagement channels to get the full picture.
Multifaceted community input
Add context and understand how residents’ satisfaction with services correlates with overall resident satisfaction in your community by leveraging the full Zencity Platform.
ZENCITY INTEGRATIONS
Keep working with your favorite tools
Learn how Zencity can help you gather
and understand community feedback.