ONLINE DISCOURSE & SENTIMENT ANALYSIS

Smarter community engagement
giving meaning to millions of data points

Understand the conversation happening across publicly available sources,
including social & media channels, and make data-informed decisions

The platform Intro Hero image Mobile@2x 1

Transforming data into a story you can act on

Plug into the conversation

Zencity helps you understand what matters most to your residents. Once you join, we tailor your platform to include:

Hundreds of integrated channels that continuously collect organic resident input
Custom project dashboards for any issue or initiative

Discover new findings at every login

Rely on Zencity’s AI technology to identify the data trends you need to start your day. In one glance, see what’s top of mind for your community using:

Sentiment analysis
Volume of interactions and recurring themes
Breakdowns by location, departmental focus, and source
Trending data alerts

Act with data in hand

Make the best policy, budgeting, and messaging decisions for all corners of your community. With Zencity, you get:

Actionable insights prepared by expert analysts
Monthly trend reports and custom reports by topic
Benchmarking tools to track progress over time and against a cohort of similar areas

Organic input analysis that's always on

Keep your finger
on the pulse 24/7

Understand what your residents are discussing and care about most. Zencity connects you to hundreds of organic channels (like social media and 311) to give you the most comprehensive view of your community.

Take the guesswork
out of decision-making

Get precise community input, monitor trends and draw conclusions every time you log in. Zencity’s AI-powered algorithms automatically break down your data by department, topic, sentiment, location and source.

Raise the bar on
your performance

Measure resident satisfaction over time to track your progress and identify areas for improvement. Rely on insights and reports from Zencity expert analysts to distill the data into findings you can share and act on.

ZENCITY INTEGRATIONS

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