New York

Professional Services Consultant

New York
Professional Services Full-time Management

About The Position

Who are we?

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our Zencity 360 platform helps governments engage with their communities better by measuring performance of city services and delivering better tailored initiatives. Our global team of public sector enthusiasts and data geeks works with over 300 cities globally from LA to London. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

About the role:

As a Professional Services Consultant at Zencity, you will manage a portfolio of customers leading the kickoff and onboarding for our Enterprise Accounts. Your role as an industry expert will allow you to be a consultative partner to Senior Government Officials - presenting the Zencity platform, analyzing your clients’ data, and delivering results, recommendations, and solutions for their communities. You will have the opportunity to be a trusted advisor, maintaining a pulse on real-time public sector needs and deploying the appropriate technologies and strategies from the Zencity toolkit.


What You'll Do:

  • Facilitate executive level discussions with senior government officials within law enforcement and state/local government
  • Onboard Enterprise Accounts as their trusted, consultative advisor
  • Understand real-time discovery of public sector needs and deploy appropriate technologies and strategies from the Zencity toolkit to address issues
  • Work cross functionally with Customer Success and our “expert network” of industry leaders
  • Translate data analysis into actionable insights and recommendations for senior government officials
  • Travel at least once per month to executive onboarding meetings
  • Act as a player/coach with the opportunity to hire, grow, and scale a budding Professional Services team

What You'll Bring:

  • 3-5 years of experience working in the public sector or within GovTech leading projects and growing/fostering government accounts
  • Experience working in a complex stakeholder environment across multi-departmental enterprise accounts 
  • Ability to perform independently, leading and executing complex professional services projects
  • Experience managing senior government decision-maker objections and providing creative solutions 
  • Excellent verbal & written communication skills 
  • Experience with public speaking and presenting data analysis to executives stakeholders
  • Ability to collaborate with our data analysts to provide deliverables that meet expectations for executive level understanding

What you can expect from us:

  • Ongoing collaboration with Zencity team members 
  • Growth opportunity, both personally and professionally
  • A leadership team that encourages to hear your ideas and expertise
  • Flexibility to work from anywhere in the US (central/east coast preferred)

Zencity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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