Every conversation. One real-time signal.
Turn community conversations into real-time themes, sentiment and signals your teams can act on.
Working with councils, police forces and public bodies across the UK
Every channel residents use, covered.
Social media
Public posts and comments about your community.
Local and national news
Online and broadcast coverage that mentions your area.
Other public channels
Resident conversation from other public channels, in one continuous stream.
Service requests
Requests from your service systems, alongside public conversation.
Reviews
Online reviews of local services, in the same feed.
How Listen turns conversations into action
From listening across channels to surfacing the themes, sentiment and signals that matter.
Built around your area
Built around your area
Each dashboard is configured to your community, with 50+ topics tracked from day one and custom topics built around your priorities.
Make sense of the noise
Make sense of the noise
AI-supported analysis organises high-volume feedback into topics, sentiment, trends and emerging signals, without manually sorting through every conversation.
Explore what matters most
Explore what matters most
Investigate insight by topic, location, source, sentiment or timeframe, and see where concerns are concentrated.
Move insight into action
Move insight into action
Turn live insight into alerts, digests and reports that help teams brief leaders and respond faster.
Built to see what others miss.
See who is driving the conversation
Measure conversation on your own channels against public social media and local news, and pinpoint which sources are shaping how residents see your decisions.
Insight on demand
Search every channel by topic, place or time period and surface the most recent, relevant and popular conversation behind any issue in one view.
Hear residents in their own language
Bring input from 40+ languages into a single view, translated automatically and run through the same topic classification, sentiment scoring and alerts as all other conversation.
Embedded in the work councils already do
One platform behind the six recurring workflows public servants are accountable for.
Annual Budgeting & Planning
Ground investment decisions in what residents actually need, not assumptions.
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Resident Communications
Inform, monitor and measure campaigns based on real-time community feedback.
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Performance Management
Demonstrate that programmes are working with evidence, not assertion.
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Council Meeting Preparation
Walk into every meeting with a clear, defensible read of community priorities.
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Strategic Initiatives
Track how community response evolves from announcement through delivery.
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Incident Response
Get ahead of emerging issues before they become headline problems.
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One connected view of your community.
Reach, understand and act on community input without stitching tools together.
ListenHear the whole community.
Social, news and service requests in one real-time feed.
AskAsk the right questions.
Representative surveys and engagement at any scale.
CommunicatePublish with confidence.
Plan, publish and measure every resident message.
ZencityOSThe shared intelligence layer under the whole platform.The leading engagement and insights platform across the UK
Hear it from the public servants using Listen every day.
“The insights available tell interesting stories about our community and their interests. We had not foreseen it as being as valuable as it in informing our other services.”
Melissa FlemmingProject Officer, Westminster City Council
“The Heatmap was a brilliant way of getting people to tell us what they thought with as broad a brush as possible… I think being able to put a pin in the map and just write what you thought broke down a communication barrier for a lot of people.”
Olly DaviesHead of Communications, Cairngorms National Park Authority
“Zencity helped us better understand what they like about our town centre and what they’d like to see improved. It has assisted us in promoting a sense of local identity and in building trust.”
Deborah EfeminiCentral Lewisham Town Manager, Lewisham Council
“Our bid was voted 8th out of the 75 that were approved in England. 305 were submitted in total. We definitely think our success is down to the quality of the community engagement that occurred.”
Christian FosterHead of Programmes, Doncaster Council
“Whilst night life is an integral part of London as a city, our purpose for this strategy is much wider. We have sought to understand the intricacies of the night time as it changes and identify services that could be provided or improved.”
Wandsworth CouncilNight Time Strategy
“The Organic platform definitely saves us time because you're able to see all of the conversations in one place, and it's almost like a one-stop-shop.”
Christine CroftsCommunications Manager, North Hertfordshire District Council
“Making sure that people’s perceptions and understanding of policing match the realities is really important. Getting the basics right is about how we can instill confidence in policing and make people feel safer.”
Mathew BarberPolice & Crime Commissioner Thames Valley Police (UK)
Ready to power your work with community voices?
See Zencity on your own community's data.