Incident response

One clear picture, from detection to after-action

Faster, clearer emergency response. One live view of what's happening on the ground, built for the people accountable for it.

Powering 600+ cities, counties and public safety agencies in the US, Canada and the UK

  • Greater London Authority
  • Camden
  • Leeds City Council
  • City of Westminster
  • Manchester City Council
  • Sheffield City Council
  • Berkeley Group

One system, every stage of the response

Bring real-time community signal into every stage of incident response, from detecting what’s happening to understanding its impact and communicating with one clear voice.

Listen

Catch it as it forms.

Stream social media, news coverage and service requests in real time, and catch a false narrative the moment it starts to form.

Ask

Know what every block needs.

Deploy geo-targeted surveys to understand exactly what residents need, block by block, as the incident unfolds.

Communicate

Speak with one voice.

Coordinate updates across platforms, so residents see the same accurate message throughout the response.

Built into the first hour of a crisis

Move from reactive updates to a real-time operating model, where every signal informs detection, response, communication and after-action review.

See the full picture immediately

See the full picture immediately

Get one real-time view of where an incident stands and what residents need, without waiting on updates from the field.

Keep leadership current

Keep leadership current

Replace manually compiled updates with a leadership briefing that refreshes automatically as the incident unfolds.

Keep the record straight

Keep the record straight

Correct misinformation everywhere it’s spreading, so residents hear one consistent account instead of a fragmented one.

Close the loop, every time

Close the loop, every time

Document what happened, measure what worked, and strengthen the response plan for next time.

Designed for moments that matter

Budget & council priorities
Seasonal events
State of the city or county
Policy changes
Major announcements
Crisis response
Ongoing service updates
Strategic initiatives
Budget & council priorities
Seasonal events
State of the city or county
Policy changes
Major announcements
Crisis response
Ongoing service updates
Strategic initiatives

Zencity Integrations

Keep working with your favorite systems.

Ready to power your work with community voices?

See Zencity on your own community's data.