Turn community voice into performance insight
Measure service quality and resident experience against your operational data, and report progress over time.
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Powering 600+ cities, counties and public safety agencies in the US, Canada and the UK
Connect resident experience to action
Bring community voice into the rhythm of performance management, from collecting resident feedback to understanding what it means and turning it into action.
Measure what residents experience.
Review data to identify key public perception metrics and document the organizational context within the platform to ensure all tracking is goal-oriented.
Benchmark service satisfaction.
Run representative surveys by service and neighborhood, then repeat them to show how satisfaction changes over time.
Report progress openly.
Share performance results with residents and leadership, showing what improved and why.
Built into the performance cycle
Move from periodic reporting to a repeatable operating model, where community voice informs goals, reviews, decisions and improvement over time.
Set priorities
Align perception metrics with organizational objectives, and anchor every review to the priorities that actually matter.
Capture the right signal
Configure Listen to track community feedback tied to your specific services, departments and strategic priorities.
Brief decision-makers directly
Turn community voice into leadership-ready reports built directly into performance reviews and dashboards.
Prove the impact
Track improvement in low-performing areas over time and build the evidence base for the next cycle.
Designed for moments that matter
Zencity Integrations
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