Turn community voice into performance insight
Use resident feedback and operational data together to track progress, spot risks, and show what is improving over time.
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Working with councils, police forces and public bodies across the UK
Connect resident experience to action
Bring community voice into the rhythm of performance management, from collecting resident feedback to understanding what it means and turning it into action.
Measure what residents experience.
Review data to identify key public perception metrics and document the organisational context within the platform to ensure all tracking is goal-oriented.
Benchmark service satisfaction.
Run representative surveys by service and neighbourhood, then repeat them to show how satisfaction changes over time.
Report progress openly.
Share performance results with residents and leadership, showing what improved and why.
Built into the performance cycle
Move from periodic reporting to a repeatable operating model, where community voice informs goals, reviews, decisions and improvement over time.
Define goals
Align community sentiment with organisational objectives, identify the perception metrics that matter, and make sure every review is focused on clear priorities.
Data collection & reporting
Configure Listen to capture relevant community feedback around your specific services, departments and strategic priorities.
Present executive reports
Use leadership-ready reports to give decision-makers a regular, clear assessment of community voice and emerging performance issues.
Post-report evaluation
Track improvements in low-performing areas over time and show the impact of data-driven management with clear evidence.
Designed for moments that matter
Zencity Integrations
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See Zencity on your own community's data.