Every conversation. One real-time signal.
Monitor social media, local news, Nextdoor and 311 in one real-time feed, classified automatically for your jurisdiction.
Powering 600+ cities, counties and public safety agencies in the US, Canada and the UK
Every channel residents use, covered.
Social media
Public posts and comments about your community.
Local and national news
Online and broadcast coverage that mentions your jurisdiction.
Nextdoor
Neighborhood-level conversation through a direct data partnership.
311 and service requests
Requests from your service systems, alongside public conversation.
Reviews
Online reviews of local services, in the same feed.
How Listen turns conversations into action
Ingest every channel, classify by topic and tone, alert on spikes.
Built around your jurisdiction
Built around your jurisdiction
Each dashboard is configured to your community, with 50+ topics tracked from day one and custom topics built around your priorities.
Classify by topic and tone
Classify by topic and tone
Every mention is tagged by topic and sentiment automatically, so trends surface without manual coding.
Explore what matters most
Explore what matters most
Drill into the topics, neighborhoods and channels driving the conversation.
Act on it
Act on it
Get alerted to spikes and share findings with the teams who need them.




Built to see what others miss.
See who is driving the conversation
Measure conversation on your own channels against public social media, local news and Nextdoor, and pinpoint which sources are shaping how residents see your decisions.

Insight on demand
Search every channel by topic, place or time period and surface the most recent, relevant and popular conversation behind any issue in one view.

Hear residents in their own language
Bring input from 40+ languages into a single view, translated automatically and run through the same topic classification, sentiment scoring and alerts as all other conversation.

Embedded in the work government already does
One platform behind the six recurring workflows public servants are accountable for.
Annual Planning & Budgeting
Ground investment decisions in what residents actually need, not assumptions.
Learn moreResident Communications
Inform, monitor and measure campaigns based on real-time community feedback.
Learn morePerformance Management
Demonstrate that programs are working with evidence, not assertion.
Learn moreCouncil Meeting Preparation
Walk into every meeting with a clear, defensible read of community priorities.
Learn moreStrategic Initiatives
Track how community response evolves from announcement through delivery.
Learn moreIncident Response
Get ahead of emerging issues before they become headline problems.
Learn more
One connected view of your community.
Reach, understand and act on community input without stitching tools together.
Hear the whole community.
Social, news, Nextdoor and 311 in one real-time feed.
Ask the right questions.
Representative surveys and engagement at any scale.
Publish with confidence.
Plan, publish and measure every resident message.
From the smallest towns to the largest counties, local government runs on Zencity.
Hear it from the public servants using Ask every day.
Ready to power your work with community voices?
See Zencity on your own community's data.

























