Listen

Every conversation. One real-time signal.

Monitor social media, local news, Nextdoor and 311 in one real-time feed, classified automatically for your jurisdiction.

Powering 600+ cities, counties and public safety agencies in the US, Canada and the UK

  • Greater London Authority
  • Camden
  • Leeds City Council
  • City of Westminster
  • Manchester City Council
  • Sheffield City Council
  • Berkeley Group

Every channel residents use, covered.

  • Social media

    Public posts and comments about your community.

  • Local and national news

    Online and broadcast coverage that mentions your jurisdiction.

  • Nextdoor

    Neighborhood-level conversation through a direct data partnership.

  • 311 and service requests

    Requests from your service systems, alongside public conversation.

  • Reviews

    Online reviews of local services, in the same feed.

How Listen turns conversations into action

Ingest every channel, classify by topic and tone, alert on spikes.


Built around your jurisdiction

Each dashboard is configured to your community, with 50+ topics tracked from day one and custom topics built around your priorities.


Classify by topic and tone

Every mention is tagged by topic and sentiment automatically, so trends surface without manual coding.


Explore what matters most

Drill into the topics, neighborhoods and channels driving the conversation.


Act on it

Get alerted to spikes and share findings with the teams who need them.


Map dashboard with category filters and pins, showing Area 1 interactions: public safety 58, public works 18, parks 8.
Dashboard view of a city post on road resurfacing with engagement stats beside a "Most popular topics" ranking.
Heat map of resident mentions across a city district, with topic filters for public safety, works, parks and transit.
Dashboard showing volume of interactions spiking 312%, popular words like "community," and project alert cards.

Built to see what others miss.

See who is driving the conversation

Measure conversation on your own channels against public social media, local news and Nextdoor, and pinpoint which sources are shaping how residents see your decisions.

Insight on demand

Search every channel by topic, place or time period and surface the most recent, relevant and popular conversation behind any issue in one view.

Hear residents in their own language

Bring input from 40+ languages into a single view, translated automatically and run through the same topic classification, sentiment scoring and alerts as all other conversation.

One connected view of your community.

Reach, understand and act on community input without stitching tools together.

Listen

Hear the whole community.

Social, news, Nextdoor and 311 in one real-time feed.

Ask

Ask the right questions.

Representative surveys and engagement at any scale.

Communicate

Publish with confidence.

Plan, publish and measure every resident message.

ZencityOSThe shared intelligence layer under the whole platform.

From the smallest towns to the largest counties, local government runs on Zencity.

Hear it from the public servants using Ask every day.

Kelly Corsette
“Zencity was very useful in identifying our blindspots. I can't imagine we would have been aware of them otherwise.”

Kelly CorsetteCommunications and Public Affairs Director, City of Scottsdale, AZ

Dan Ault
“Zencity is a powerful tool for helping us make data-driven recommendations to Town Council and also imperative in helping council members feel confident in their decisions.”

Dan AultAssistant City Manager, Cary, NC

Dan Hust
“The ability to have a survey that is representative and based on a scientifically-validated research based model is a powerful tool for sharing with internal stakeholders as part of the decision-making process.”

Dan HustDirector of Communications Sullivan County, NY

Mitch McCoy
“We can now see how specific incidents affect public perception in real time, and use that to shape the strategies and tactics we deploy. It’s become something our commanders train on — and we can benchmark ourselves against other similar departments across the country.”

Mitch McCoyDirector of Public Affairs and Information St. Louis Metropolitan Police Department

Brian Harker
“With Zencity, we have this consistent stream of public perception that's searchable within a platform that we can really easily identify what citizens are thinking in relation to targeted initiatives.”

Brian HarkerDirector of Strategy & Innovation Edmonton Police Service, Canada

Mike Goodrum
“I don’t make decisions without knowing what the Zencity data says.”

Mike GoodrumCity Manager City of Sugar Land, TX

Mathew Barber
“Making sure that people’s perceptions and understanding of policing match the realities is really important. Getting the basics right is about how we can instill confidence in policing and make people feel safer.”

Mathew BarberPolice & Crime Commissioner Thames Valley Police (UK)

Ready to power your work with community voices?

See Zencity on your own community's data.