Every channel. One coordinated voice.
One platform to plan, publish, manage and measure resident communications.
Working with councils, police forces and public bodies across the UK
Reach residents wherever they are.
Social profiles
All of your organisation’s social profiles, managed together.
Audience building
Capture new subscribers through embedded forms and Ask survey audiences.
Email updates
Targeted updates to specific resident audiences.
SMS
Short, urgent alerts residents see right away.
Content pages
Branded hub pages for key initiatives.
How Communicate closes the loop
Plan, write, publish and measure from one calendar.
Plan on one calendar
Plan on one calendar
Every post and send across every profile in one view, scheduled weeks ahead.
Write once, adapt everywhere
Write once, adapt everywhere
Draft one core message and adapt it to the tone and format of every channel.
Target the right residents
Target the right residents
Send updates to the neighbourhoods and audiences they affect.
Measure what landed
Measure what landed
See reach, engagement and sentiment for every post and campaign.
Built for small teams, big reach.
Start from what works for peers
Browse real posts from organisations like yours, filtered by topic and performance, and adapt proven messages for your own channels.
Track a campaign across every channel
Tag every post, email and text to a campaign and track reach, engagement and sentiment across all of it as one result.
Write from what residents are already saying
Draft with live Listen trends and Ask survey results beside you, and answer the questions and concerns already building in your community.
Embedded in the work councils already do
One platform behind the six recurring workflows public servants are accountable for.
Annual Budgeting & Planning
Publish budget decisions grounded in what residents said, and close the loop transparently.
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Resident Communications
Draft, publish and measure outbound communications grounded in community insight.
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Performance Management
Share evidence that programmes and campaigns are working, not just assertions.
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Council Meeting Preparation
Coordinate communications before and after every meeting from a single calendar.
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Strategic Initiatives
Coordinate multi-channel campaigns and updates across the full lifecycle of a project.
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Incident Response
Respond quickly and consistently across every channel when something happens.
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One connected view of your community.
Reach, understand and act on community input without stitching tools together.
ListenHear the whole community.
Social, news and service requests in one real-time feed.
AskAsk the right questions.
Representative surveys and engagement at any scale.
CommunicatePublish with confidence.
Plan, publish and measure every resident message.
ZencityOSThe shared intelligence layer under the whole platform.The leading engagement and insights platform across the UK
Hear it from the public servants using Communicate every day.
“The insights available tell interesting stories about our community and their interests. We had not foreseen it as being as valuable as it in informing our other services.”
Melissa FlemmingProject Officer, Westminster City Council
“The Heatmap was a brilliant way of getting people to tell us what they thought with as broad a brush as possible… I think being able to put a pin in the map and just write what you thought broke down a communication barrier for a lot of people.”
Olly DaviesHead of Communications, Cairngorms National Park Authority
“Zencity helped us better understand what they like about our town centre and what they’d like to see improved. It has assisted us in promoting a sense of local identity and in building trust.”
Deborah EfeminiCentral Lewisham Town Manager, Lewisham Council
“Our bid was voted 8th out of the 75 that were approved in England. 305 were submitted in total. We definitely think our success is down to the quality of the community engagement that occurred.”
Christian FosterHead of Programmes, Doncaster Council
“Whilst night life is an integral part of London as a city, our purpose for this strategy is much wider. We have sought to understand the intricacies of the night time as it changes and identify services that could be provided or improved.”
Wandsworth CouncilNight Time Strategy
“The Organic platform definitely saves us time because you're able to see all of the conversations in one place, and it's almost like a one-stop-shop.”
Christine CroftsCommunications Manager, North Hertfordshire District Council
“Making sure that people’s perceptions and understanding of policing match the realities is really important. Getting the basics right is about how we can instill confidence in policing and make people feel safer.”
Mathew BarberPolice & Crime Commissioner Thames Valley Police (UK)
Ready to power your work with community voices?
See Zencity on your own community's data.