Access the Webinar!
About the Webinar
In today’s civic landscape, public participation is no longer a nice-to-have—it’s essential to building trust, making informed decisions, and driving real impact. This webinar, hosted by Zencity and ICMA, brings together local government leaders and engagement experts to explore how to turn resident input into meaningful action.
Featuring real-world examples from the City of Phoenix, Calcasieu Parish, and Zencity’s work with local governments across the country, this session highlights strategies for inclusive outreach, data-informed decision-making, and sustaining long-term community engagement.
Key Topics Covered
During the discussion, our panelists share how cities and counties are using community feedback to shape funding priorities, improve public safety, and develop trust-based partnerships with residents. From Phoenix’s $9M Community Safety Plan to Calcasieu Parish’s pivot toward affordable housing, these stories illustrate how community-led approaches lead to stronger outcomes.
Another focus is the importance of broadening outreach beyond the “usual voices.” The session dives into how digital tools and AI-powered analysis can help local governments gather more representative input and turn open-ended feedback into actionable insights.
Finally, panelists emphasize that engagement is a continuous cycle—not a one-time effort. Learn how successful agencies maintain momentum, track impact, and close the feedback loop so residents see their voices reflected in real-world changes.
Watch the Recording
Access the full webinar to hear from public sector leaders and engagement professionals who are using innovative approaches to turn participation into progress. Whether you’re in city management, communications, or community development, you’ll walk away with practical tools to enhance your engagement strategy and better serve your community.
Fill out the form to watch the recording and learn how to make public input count.
