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All Case Studies

Zencity’s case studies are where real-world challenges meet data-driven solutions. Our in-depth case studies highlight how cities and public safety organizations have harnessed the power of community feedback and data analytics to transform their decision-making processes and build trust in their local communities. Explore these success stories to learn how to navigate complex issues, enhance service delivery, and foster stronger connections with residents.

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Case studies

Adapting for Impact: The Evolution of Community Engagement in Washoe County

  • 4 min read
Case studies

How the City of Hermiston used a multi-faceted approach to integrate resident feedback into its strategic planning initiatives

  • 5 min read
Case studies

Abordar los delitos de odio a través de la narración de datos: el enfoque de la ciudad de Austin

  • 5 min read
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Addressing Hate Crime Through Data Storytelling: The City of Austin's Approach

  • 5 min read
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The Zencity LPR Survey with Flock Safety

  • 13 min read
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How the City of Hercules, CA is Rebuilding Trust Through its Parks Master Plan

  • 4 min read
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How the Chicago Public Health Department used Zencity Organic to publicize the city’s Narcan distribution program and combat fentanyl overdoses

  • 12 min read
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How the City of Scottsdale, AZ Increased Resident Support for a Vital Bond Package by Listening to its Greater Community

  • 5 min read
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How the Redondo Beach Police Department is Taking an Innovative Approach to Increasing Community Trust

  • 9 min read
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How Pasadena, CA, used Zencity Data to Relieve Pressure on the City and Public Health Department during its COVID-19 Vaccine Roll Out

  • 5 min read
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How Natrona County, Wyoming Presented a Consistent, Accessible Digital Service in a Time of Crisis

  • 6 min read
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Pride of Place Leeds Engagement Experience

  • 5 min read
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How the Vancouver Fraser Port Authority Designed an Accessible Engagement Experience

  • 14 min read
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How the Town of Apex, NC used Zencity to assess communications and develop a reputation-building strategy and plan

  • 5 min read
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How the City of Stockton, CA, Used Zencity to Inform and Validate City Council Priority Goals

  • 6 min read
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How the City of Philadelphia Aligned Its Communication Around the Covid-19 Delta Variant Based on Citizen Concerns

  • 6 min read
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How the City of Meriden, CT Used Social Media to Encourage Social Distancing and Ensure Resident Safety

  • 6 min read
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How the City of Austin Assessed and Acted on Homelessness Concerns in the Face of COVID-19

  • 5 min read
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How Fontana, CA Assessed Residents’ Response to COVID-19 Restrictions

  • 3 min read
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How Kent County, MI, used Zencity to Assess Threat to County Buildings and Plan its Security Strategy Saving over $500K

  • 8 min read
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How Akron, OH, Used Zencity to Create and Validate Effective Messaging Following a Controversial Grand Jury Decision

  • 5 min read
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How the West Sacramento, CA, Police Department used Zencity to Handle Messaging following an Officer-involved Shooting

  • 6 min read
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How State College, PA, uses Zencity for Performance Management and to Benchmark Resident Satisfaction around City Services

  • 8 min read
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How Nevada County, CA, is using Zencity and Community Feedback Data for Performance Management

  • 6 min read
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The Spread of COVID-19 and Confusion: The City of Oak Ridge’s Method for Strengthening Messaging Around Testing

  • 3 min read
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How Augusta County, VA, Used a Zencity Community Survey to Secure a State Grant for Broadband

  • 8 min read
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How Normal, IL, Gathered Community-Wide Feedback on ARPA Funding Allocations Using Zencity

  • 5 min read
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Using a Resident Survey to Decide if an Electric Scooter Pilot is a Good Idea in Portland, Texas

  • 6 min read
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How Oak Ridge, TN, Mitigated a Crisis Situation and Kept the Public Informed Using Zencity

  • 7 min read
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How the Calgary Board of Education Created a Consistent Engagement Experience

  • 8 min read
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How Chattanooga, TN Planned their Budget with Resident Feedback

  • 4 min read
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How the Town of Abington, MA, used Sentiment Analysis to Develop an Emergency Communications Plan

  • 7 min read
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How Seguin, TX, Used Zencity to Make a Difficult Decision About Stormwater Infrastructure and Obtain City Council Approval

  • 5 min read
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How Decatur, IL, Incorporated Temperature Check Surveys into its CARES Act Funding Allocation and Work with City Council

  • 8 min read
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How the City of McAllen Strengthened Communications in the Face of COVID-19

  • 4 min read
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How the City of Bettendorf Used AI to Save Resources and Time During the COVID-19 Pandemic

  • 3 min read
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How the City of Philadelphia Better Aligned Vaccine Hesitancy Outreach with Resident Concerns Using Community Feedback

  • 7 min read
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How the City of Arlington, WA used Zencity to drive economic vitality in its community

  • 3 min read
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How Wasco County, OR used Zencity Surveys to Prepare for a Cross-Agency Town Hall Meeting on Homelessness

  • 7 min read

Uncovering resident priorities and addressing them head on: How Decatur PD Utilized a Blockwise Survey to Reallocate Resources to streets and traffic control

  • 5 min read
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Hurricanes and AI: Savannah’s Unique Strategy for Severe Weather Management

  • 10 min read
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Keeping Your (Digital) Ear to the Ground: How Fort Lauderdale Heard its Wider Community

  • 11 min read
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The Power of AI and Local Government: Staying One Step Ahead During an Emergency in Dayton, OH

  • 9 min read
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How the City of Houston, TX, Tackles Distinct Transportation and Urban Mobility Challenges

  • 9 min read
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Using AI to Tackle Homelessness

  • 14 min read
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How Aurora, IL, Leveraged Data Analytics to Help Manage a Mass Shooting

  • 14 min read
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How Cary, NC, Used AI to Make Data-Backed Policy Recommendations About E-Scooters to the Town Council

  • 12 min read
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How Corona, CA, is using Artificial Intelligence for Crisis Management and Proactive Governance

  • 9 min read
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How the City of Modi'in Tracked the Performance of a Public Space and Planned Ahead Using Zencity

  • 7 min read