Zencity Wins Prestigious Global Smart City Expo World Congress 2020 Award

“It’s a privilege to receive this award,” said Eyal Feder-Levy, CEO & Co-Founder of Zencity, “and to work with close to 200 incredible local governments around the world. We’re honored to be recognized alongside so many amazing, impactful, and groundbreaking initiatives.”

Zencity: Data-driven Decision Making for Local Government

Zencity helps local governments make data-driven decisions based on their communities’ real needs and priorities. Using advanced AI, the platform gathers and analyzes millions of anonymized, aggregated data points of community feedback from various channels such as social media, local broadcast media, and government customer service channels (such as 311 and call centers). It then turns them into actionable insights about trends in the community, highlighting resident priorities for decision-makers in local government. As governments are alerted to these trends in real-time, officials can act immediately, allowing for a more proactive and transparent approach to governing that’s in line with their constituents.

In competing for the award, Zencity had to demonstrate that it is both innovative and impactful. With its platform, Zencity is revolutionizing the way cities make decisions and foster civic engagement. Our technology analyzes millions of unstructured data points using AI and NLP algorithms to make them structured and actionable for local governments. The data is classified by relevance for various government departments – and today we are helping 180+ local governments around the world better serve their communities as they use Zencity data to inform policies, allocate resources, and craft messaging and communication strategies.

The communities we work with include major cities like Los Angeles, Houston, and Chicago; mid-size communities like Fort Lauderdale, FL, and Tel Aviv, Israel, and small communities like State College, PA. Large and small, cities and counties across the globe have used Zencity to improve crisis communications, inform council decisions, and prioritize resident-focused initiatives, resources and more. This has been particularly true in the times of COVID-19, when, more than ever, local governments have faced a pressing need to understand residents’ requests, concerns and priorities in real-time and on a wide-scale, so that they can obtain a quick feedback loop as they shape their policies, actions and resident-facing messaging strategy.