Session at the ICMA annual conferenceOctober 4, 2021

From Crisis Management to Everyday Management – How Resident Feedback is Impacting Decision Making at Different Local Government Levels

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Speakers

Eyal Feder-Levy

CEO + Co-Founder

Zencity

Al Vandenberg

County Administrator, Kent County, MI

Former County Administrator, Ottawa County, MI

J.J. Murphy

City Manager

Palmdale, CA

About the Session

As city and county leaders, understanding the needs of your community both on an everyday basis and during times of crisis is crucial for better service delivery and an improved quality of life of your residents.
Watch Zencity's session at the ICMA 2021 annual conference to learn how counties and cities across the country are taking a proactive approach to community engagement in order to stay ahead of the curve with key decisions, get council on board, and ensure resident needs are met.

Learning Objectives

Proactive governance: responding to citizens concerns and needs in real-time, including crisis management

Hearing your community: engaging the wider community, digital inclusion and rising above the noise

Performance management: measuring and tracking the effectiveness and impact of different government initiatives

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This webinar is part of an exclusive series aimed to leverage our network of over 200 cities and counties across the U.S. to share knowledge and experience between city leaders who have been championing their communities in light of the COVID-19 outbreak.

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