EXPERIENCE PERFECTED

ZENCITY EXPERIENCE SURVEYS

Measure the performance of services over time
with smart satisfaction surveys

Homescreen

Get feedback. Improve services. Build trust.

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Perfect your performance

Perfect your performance

Receive ongoing feedback and satisfaction scores so you can inform your strategic planning with clear and actionable data

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Easily spot major takeaways

Easily spot major takeaways

Spend less time deciphering data and identify emerging issues before they become major problems with a live dashboard

Forum

Hear from more voices

Hear from more voices

Deliver user-friendly customer experience surveys at the right time to increase trust in your services

HOW IT WORKS

We take you from set-up, through distribution, to analysis, so you can focus on the next steps

How it works
Step 1

STEP 1

STEP 1

A resident's request is closed in your CRM

Step

STEP 2

STEP 2

Zencity's pre-built distribution mechanism determines when and how we send the survey

Step

STEP 3

STEP 3

A personalized survey is sent to the resident via SMS or email

Step

STEP 4

STEP 4

Browse aggregated scores and responses to open-ended questions in your live dashboard

Instead of measuring services with anecdotal information,
inform plans with actionable data.

Results you can act on

Receive live updates of your aggregated scores and open-ended responses so you can effectively track the quality of your services, optimize operations, and make confident decisions.

Satisfaction score cards

Instead of feedback from self-selecting residents,
reach all corners of your community.

Accessible feedback channels

Our short questionnaire has been purposely crafted to remove common barriers to participation—like time and language—so more resident groups can easily take part.

Accessible feedback channels

Smart distribution

The distribution mechanism is adjusted to your needs to make sure that each service you provide is followed by the right questionnaire, delivered at the right time and place. 

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Instead of combing through lists of raw data,
let us surface major patterns for you.

Always-on Dashboard

See results update as more submissions come in and access a live feed of open-ended responses that are automatically analyzed and classified.

Always on Dashboard

Instead of limiting feedback to one channel,
leverage multiple engagement channels to get the full picture.

Multifaceted community input

Add context and understand how residents’ satisfaction with services correlates with overall resident satisfaction in your community by leveraging the full Zencity Platform.

Multifaceted community input

ZENCITY INTEGRATIONS

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