Meet the Zencity Platform
Unleash the power of AI and turn resident feedback into action
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Collect
We automatically collect millions of resident-generated data points from a multitude of external and internal sources like social media, local news channels, 311, and more
Analyze
With the use of advanced Artificial Intelligence, the data is classified and sorted in real time to identify key topics, trends, anomalies, and sentiment
Understand
City managers, county administrators, department leaders, and other stakeholders receive meaningful and actionable insights about their residents’ needs and priorities, accessible through an easy-to-use online platform and mobile app
KEY FEATURES
Resident feedback at your fingertips
Projects for real-time performance management
Track resident feedback in real-time and over time to understand how residents are responding to specific initiatives, events, policies, communications campaigns, and more with our project feature
Cutting-edge geolocation technology
Topics, content, and trends visualized by neighborhood or area for localized problem solving and a more nuanced view of your residents' needs and preferences
Automatic alerts for crisis management
Live alerts by email or push notification of growing trends and notable anomalies so you can stay ahead of the curve
Sentiment analysis by topic
Our algorithms automatically classify data by relevance to the different departments and agencies of local government, and then run a sentiment analysis to determine if the data reflects positive, negative, or neutral feedback on each topic of interest
Tap into previously unexplored data channels
Zencity aggregates hundreds of data sources from external and internal channels including social media, local news, broadcast media, 311, emails, CRMs, google analytics, web pages, IoT, and more
Department-specific dashboards
Customizable dashboards, alerts and features can be tailored to the specific needs of each department or agency
Designed specifically for local governments and customizable to your organization's unique needs
Tailored for city hall
Designed specifically for the unique needs of local governments
Hands-free
There's no need for residents to opt-in, rather the Zencity solution leverages the vast amount of data that's already out there
Broad reach
Analyzes offline and online activities, external and internal sources
Simple and friendly
Quick setup, minimal time demands from local government leaders and their teams with low management overhead
Dedicated team of analysts
A team of experts at your fingertips for a more customized solution
Seamless integration
Easily integrated with any existing data source such as 311, GIS, CRMs, and more, and requires zero hardware or software adaptations
THE ZENCITY SOLUTION
Helping local governments turn data into decisions
Specifically designed as an intuitive tool for local governments, Zencity uses advanced Artificial Intelligence and machine learning to help transform millions of data points into meaningful actionable insights. With minimal setup, negligible time and effort, and low management overhead - Zencity integrates rapidly, while seamlessly pulling data from existing platforms and a multitude of open-data sources - often containing hundreds of previously unexplored data channels. This enables local governments to more intelligently support impactful, long-term planning. On top of that, we alert about trends as they emerge, enabling city and county leaders to maximize proactivity and stay ahead of crises. Our dedicated team of analysts is on board to assist local government agencies and department heads seeking a more personalized, hands-on solution.