SAY YES TO DATA: Using Resident Feedback Data to Get Your Council on Board

While there are several means to extract resident feedback data, a singular or anecdotal data source may not always provide a good enough account in order to make an informed decision. In this eBook, you'll explore which resident feedback data sources are readily available to local leaders, what inherent challenges managers face when incorporating feedback data into policy making, and, finally, how you can use this data to guide council in a more data-driven direction.