The Challenge: Understanding resident need around Broadband Access In Augusta County, Virginia, a mountain topography and a large geographical area of almost 900 square miles have meant different parts of the County have had vastly different
Introduction Nevada County’s leadership regularly uses Zencity as a performance management tool, continuously measuring resident satisfaction levels to identify and track community trends and sentiment. As the County navigates major strategic challenges, like Covid vaccine rollouts,
Introduction In 2017, the Borough of State College, PA, began working on a cross-departmental, strategic communications and operations plan pertaining to snow removal. The team included the Borough Manager’s Office, Parking Director, Public Works Director,
The Challenge In March 2023, following a fatal officer-involved shooting that occurred on February 14, the West Sacramento Police Department shared the footage from the body-worn cameras and the drone footage of the event. Rob
The Challenge In April 2023, a Grand Jury in Akron, OH, decided not to charge eight Akron police officers involved in a fatal shooting the previous year. The Mayor’s staff and communications team knew this
Introduction In April 2022, a Grand Rapids police officer fatally shot Patrick Lyoya. As video of the incident began circulating, public protests occurred in Grand Rapids. Grand Rapids is the county seat of Kent County,
