There are many crisis management preventative measures to take, including advanced planning and rehearsals. However, in life or death situations technology can help ten-fold, accelerating and expanding access to critical systems and resources. Including software like call management and email automation platforms, as well as social media monitoring tools into your emergency response and management plan, can make all the difference when combatting a natural disaster.
Crisis management requires a proactive approach. Local governments are taking advantage of social media and online alerts to help spread awareness and important communications/digital resources in real time. The ability to communicate rapidly with those who are in need of information, is of the utmost importance when time is of the essence, and Zencity was built with this in mind.
How does Zencity empower local governments as they manage crises like extreme weather? The innovative platform collects millions of resident and city-generated data points from a multitude of external and internal sources. Algorithms then work to sort through the data, offering both a comprehensive view of all relevant resident conversations, as well as a detailed segmentation into key topics, providing leaders with the insights they need in times of urgency.